Now onboarding new teams

The CRM that closes deals while you sleep

SurelyCrm combines powerful customer management, intelligent workflow automation, built-in telephony, and a self-service customer portal - so your team can focus on relationships, not repetitive tasks.

JD
SK
AL
Trusted by 100+ growing teams
app.surelycrm.co.uk
Sarah Jenkins

Hello, Sarah

Welcome to your CRM dashboard. Here's an overview of your business.

Total Customers
1,248
Suppliers
86
Documents
3,421
Open Support
12
System Users
8
Quick Actions
Add Customer New Support Start Workflow View Reports
1,248 Customers
Search Create View Add Customer
Reference Name Status Actions
2847391025 Mr John Davies Active
5739201846 Mrs Sarah Kim Pending
9103847562 Ms Alex Lee New Lead

Powering teams across industries

Web Hosting
Car valeting
Hairdressers
Rental services

Everything you need to run your customer operations

SurelyCrm replaces your scattered spreadsheets, email threads, and manual follow-ups with one powerful, integrated platform.

360° Customer View

See every interaction, payment, document, and support ticket in one unified profile. Never dig through emails again.

Workflow Automation

Build powerful no-code automations that trigger emails, SMS, status changes, and tasks based on any customer event.

Built-in Telephony

Make and receive calls directly in your CRM. Automatic caller ID lookup, call logging, and round-robin routing included.

Bulk Communications

Filter your audience, then send personalised emails or SMS to hundreds of customers in seconds — with full tracking.

Customer Portal

Give customers their own branded portal to view records, manage preferences, and raise support requests securely.

Advanced Reporting

Generate custom reports with dynamic parameters and export to Excel instantly. Make decisions based on real data.

Custom Fields
Tailor records to your business
Support Ticketing
Internal notes + customer chat
Document Storage
Upload and manage files per customer
Audit Trail
Complete change history
Two-Factor Auth
Enterprise-grade security
Role-Based Access
Control who sees what
Calendar Views
Visualise schedules and deadlines
Payment Tracking
Balances, plans, and history
Workflow Automation

Automate the repetitive. Focus on the human.

SurelyCrm's visual workflow builder lets you create sophisticated automations without writing a single line of code. Trigger actions based on customer behaviour, dates, status changes, or custom conditions.

1

Set Your Trigger

Choose from customer created, status changed, balance updated, or schedule a recurring check.

2

Add Conditions

Build logic with AND/OR rules across any customer field, custom field, or related record.

3

Define Actions

Send emails, fire SMS, update statuses, create records, start other workflows, or assign owners.

Workflow Builder
Active
Trigger: New Lead Created
When a customer is added with status "New"
Condition: Source = Website
Check referral source
Action: Send Welcome Email
Using "New Lead" template
Incoming Call
+44 7700 900123
Connected
JD
John Davies
Customer since Mar 2024
Outstanding
£245.00
Status
Payment Due
Built-in Telephony

Answer calls with context, not guesswork

SurelyCrm's Twilio-powered telephony integration means every incoming call automatically pulls up the customer's full profile before you even say hello. No more "Who am I speaking with?"

Automatic Caller Lookup
Matches UK phone numbers in any format instantly
Round-Robin Routing
Distribute calls evenly across your team
Call Queue & Hold Music
Professional call handling when all agents are busy

Get up and running in minutes, not months

We've stripped away the complexity of traditional CRM implementations. Just four simple steps to transform your customer operations.

1

Get in Touch

Email our onboarding team at onboarding@surelycrm.co.uk and we'll set up your dedicated instance.

2

Import Your Data

Bring across your existing customers, contacts, and history. Our team handles the migration so nothing gets lost.

3

Configure Your Workflow

Customise statuses, fields, email templates, and automation rules to match exactly how your business works.

4

Start Closing Deals

Invite your team and go live. With built-in telephony and automation, you'll see results from day one.

Try Before You Commit

See SurelyCrm in action

Explore our live demo environment. Experience the dashboard, workflows, and customer management features firsthand — no signup required.

Demo URL
demo.surelycrm.co.uk
Username
demo
Password
Password1!
Launch Live Demo

Opens in a new tab. The demo resets every hour.

Loved by teams who've outgrown spreadsheets

Don't just take our word for it. Here's what operators, sales leaders, and support managers say about SurelyCrm.

"We migrated from a clunky legacy CRM and haven't looked back. The workflow automation alone saves our team 10+ hours a week on follow-ups and status updates."

JD
James Donovan
Operations Director, Vertex Finance

"The built-in phone system is a game-changer. Our agents now answer calls knowing exactly who they're talking to, what they owe, and what stage their case is at."

SK
Sarah Kim
Head of Support, NorthStar Ltd

"We evaluated Salesforce, HubSpot, and Zoho. SurelyCrm gave us 90% of the functionality at a fraction of the complexity. Our team was trained and productive within a day."

AL
Alex Lee
CEO, BoxedUp Logistics

Ready to supercharge your customer relationships?

Join the teams who've replaced chaos with clarity. Get in touch and we'll have you up and running within 24 hours.

Let's get you started

We personally onboard every new customer. No generic setup wizards — just a real human who understands your business and configures SurelyCrm to match.

Email us directly
onboarding@surelycrm.co.uk

We respond to all enquiries within 2 business hours.

Try the live demo
demo.surelycrm.co.uk

Username: demo  Password: Password1!

White-glove onboarding

Data migration, custom field setup, workflow configuration, and team training — all included at no extra cost.

Request Access

Send us a quick message and we'll get back to you with next steps.